How can we help?
Help for restaurants running Eat Binary — the Partner Portal, POS, Captain App, Kiosk, Online Ordering and TV Signage.
Email support
Questions, issues or setup help for your restaurant. Our team reads every message and replies by email.
Email support@logbinary.comTalk to sales
New to Eat Binary or adding locations? Book a walkthrough of the platform with our team.
Get help by product
Pick the part of Eat Binary you need help with — the email opens with it filled in.
Partner Portal
Menus, orders, reports, staff and settings for every location.
- Signing in and verification codes
- Menu sections, items and modifiers
- Order settings and taxes
POS
Counter billing, KOT and receipt printing.
- A new terminal waiting for restaurant assignment
- Adding printers and print templates
- Terminal showing as disconnected
Captain App
Table-side ordering for your floor staff.
- Linking a device to your restaurant
- Tables and QR codes
- Orders not reaching the kitchen
Kiosk
Self-ordering screens for walk-in guests.
- Setting up a kiosk device
- Kiosk images and time slots
- Payments at the kiosk
Online Ordering
Your own ordering site for pickup and delivery.
- Delivery zones and pickup times
- Pausing orders and holiday hours
- Customer sign-in codes
TV Signage
Digital menu boards that stay in sync with your menu.
- Assigning a TV to your restaurant
- Schedules and backgrounds
- Screen not updating
Help us help you faster
Include these details in your email so we can look into it straight away, without a back-and-forth.
Restaurant and account
Restaurant name and the email you sign in with.
Device
Terminal or device ID for POS, Captain App, Kiosk or TV issues.
Order
Order number, date and time if an order is involved.
What happened
What you expected, what you saw, and a screenshot if you can.
Looking for a quick answer?
Plans, setup, devices and payments are covered in our frequently asked questions.
Your account is safe with us
Eat Binary will never ask for your password or verification code by email or phone. Read how we handle your data in our Privacy Policy and Terms & Conditions.